SHIPPING & DELIVERY

When will my order ship?
Riide Tiime Bikes are shipped daily from our factory, unless on pre-order due to high
demand.

Do you offer express shipping or delivery?
Not at this time as these are a bulky item. Speak to our team if you would like to arrange your own express shipping to pick up directly from our factory.
 
Do you offer in-store order pick-ups? 
Yes, if ordered from one of our stockists. You can also arrange with our customer service team to pick up directly from our factory.

How much is delivery?
Delivery is calculated at checkout based on your delivery address.
 
When will I receive my item?
Metro delivery for East Coast areas is between 7-10 days. Regional delivery areas are approx 10-14 days. These shipping times are estimates only and are subject to change without notice. For further information, please contact our team at yo@riidetiime.com

Do heavy items still qualify for Free Shipping?
Yes, however this only applies to Metro areas on the East Coast of Australia.
I live in a rural area, is there a surcharge for delivery? Please contact us directly to calculate your shipping. Shipping cost varies for areas across Australia.

Do you deliver to PO Boxes?
No, as most of our products are bulky items and will need to be signed for.

 

ORDERS, RETURNS & CANCELLATION POLICY

What is your returns policy?
Returns within 7 days in original unopened packaging at customers’ expense will qualify for a full refund. Please see our returns policy for full terms at www.riidetiime.com. Shipping costs will be at the expense of the customer.
 
How can I return my item?
Please contact us at yo@riidetiime.com to complete a returns form. You will need to use one of our trusted couriers for oversized returns to ensure no damage along with a completed returns form.

I just placed an order but would like to add another product, is this possible? 
Yes, if your order has not been dispatched we can add additional items to your order.
However, if your initial order has already been shipped we will send out two separate orders and your second order may be subject to delivery costs. Please contact our customer service team if you would like to add additional items to your order. Additional items must be in stock.
 
How can I cancel my order? 
Cancellation requests for in-stock bike orders must be submitted within 24 hours of the order confirmation at no penalty. Cancellation requests submitted after the first 24 hours will be subject to delivery costs.